If an invoice is rejected by the ERP-system, the reasons for this can differ. It is important to ensure that Kaunt's rights are updated within the system. The three most common reasons for an invoice being rejected by the ERP-system are:
Account number is closed
If an account number is closed, it is most likely that the account on which there has been historical booked invoices, has been closed in the financial system. For Kaunt to process again, new historical data is needed in terms of where to record. Hence, you will need to manually process the invoices until Kaunt identifies a new pattern. You can read more about pattern recognition here.
The robot does not have the right to process
If the robot does not have right to process, this is due to internal settings in the ERP-system. The configuration needed, differs depending on the ERP-system, so you need to follow the guidelines to your specific system. It is important that Kaunt's account has the same rights as an employee to be able to process.
Processing does not comply with the ERP standards
Your ERP-system has internal standards specific to your organization. For instance, certain standards may apply to a group of invoices to which a CVR-number is added, or there may be other internal standards that apply to your organization. If the robot cannot process according to these standards, it does not process the invoices.