If an invoice is rejected by the ERP-system, there are a few reasons for this. First, check to confirm that Kaunt's access are updated within the system.
The three most common reasons for an invoice being rejected by the ERP-system are:
Account number is closed
If an account number is closed, it’s most likely that the account where there have been historical booked invoices, has been closed in your financial system. In order for Kaunt to process again, new historical data needs to be recorded in an open account. You’ll need to manually process the invoices until Kaunt identifies a new pattern within the open account. You can read more about pattern recognition here.
The robot does not have the right to process
If the robot does not have the right to process, this is due to internal settings in the ERP-system. The configuration will need to be adjusted based on the guidelines of your specific system. It’s important that Kaunt's account is set up to have the same rights as a colleague to be able to process.
Processing does not comply with the ERP standards
Your ERP-system has internal settings specific to your organization. For instance, certain standard settings may apply to a group of invoices where a CVR-number is added, or there may be other internal settings that apply to your organization. If the robot cannot process these settings it doesn’t process the invoices.