If Kaunt’s account is locked, this is due to some internal settings of the customer’s. This can have multiple reasons, and the problem needs to be located internally by the customer. Consider Kaunt a colleague and allow it the same system access as accountants.
Cannot access ERP-system
If Kaunt cannot access the ERP-system, there are some internal problems with the customer’s ERP-system. Once the system is up and running, it is important to ensure that Kaunt still has the correct access and settings.