Technical updates, which you as a customer are responsible for
Configuration of Kaunt and maintenance of Kaunt’s access differs depending on the accounting system used in the organization. Hence, when necessary, it is important to follow the guidelines of the accounting system.
The reasons for an invoice not being processed can be varied. It can be due to technical implications in the customer’s system. Therefore, it is important to ensure that the configuration is correct, and if you run into errors such as Kaunt being unable to locate the invoice, Kaunt is rejected by the ERP-system or other technical issues, it is important to ensure that the configuration is up to date. You will be notified of these errors in your dashboard under “Why is the potential not processed".
You can learn more about the different issues here: