Technical updates, which you as a customer are responsible for
Configuration of Kaunt and maintenance of Kaunt’s access differs depending on the accounting system used in your organization. You’ll want to follow their guidelines.
The reasons for an invoice not being processed can vary. It can be due to technical settings in the customer’s system. So, it’s important to ensure that the configuration is correct and up-to-date.
These are error messages that point to configuration issues:
Kaunt being unable to locate the invoice
Kaunt is rejected by the ERP-system
You’ll be notified of these errors in your dashboard under “Why is the potential not processed."
You can learn more about other configuration issues here:
- The invoice has been processed in a different way