If there’s a high number of invoices that have been processed in ways other than by Kaunt, it cannot locate the invoice.
There are three main reasons why Kaunt cannot locate invoices:
The invoice has already been processed manually by an employee
If an invoice has already been processed by an employee, it has been processed too quickly. Kaunt processes invoices within 24 hours, so it’s important to not process the invoices manually during the initial 24 hours. This is to allow Kaunt to process the invoice for you.
The invoice has been processed via a payment plan
Kaunt doesn’t process invoices that are connected to payment plans. This doesn’t mean Kaunt is not able to process these invoices. Instead of updating your payment plans, you can choose to let Kaunt handle these invoices moving forward. Learn how here. (add live link)
Kaunt's inbox is not configured properly
Kaunt is set up in your financial system the same as an employee. This is very important, as it ensures that Kaunt has access to the invoices. This can mean different things depending on the accounting system you are using. It’s important that the inbox is up-to-date, too, so that the correct invoices are directed to the inbox and Kaunt has access to the invoices you want it to process.