If there is a high number of invoices that have been processed in other ways than by Kaunt, this can be because Kaunt cannot locate the invoice. There are three main causes for why Kaunt cannot locate invoices:
The invoice has already been processed by an employee
If an invoice has already been processed by an employee, this means that you processed the invoice too quickly. Kaunt processes invoices within 24 hours, and hence it is important to not process the invoices manually during the initial 24 hours - this is to allow Kaunt to process the invoice.
The invoice has been processed via a payment plan
Kaunt does not process invoices that are connected to payment plans. This does not mean Kaunt is not able to process such invoices. Instead of updating your payment plans, you can choose to let Kaunt handle these invoices going forward.
Kaunt's inbox is not configured correctly
Kaunt is configured in your financial system on equal terms with an employee. Thus, it is important to ensure that Kaunt has access to the right invoices. This can mean different things depending on the accounting system used, however it is important that the inbox is updated, so that the correct invoices are directed to the inbox and Kaunt has access to the invoices you want Kaunt to process.